Welcome to Ashland Addison Florist, Quality and Service Since 1932

Customer Service FAQ

Where do you deliver?

We deliver all around Chicagoland with our very own team, as well as around the world through a network of trusted florists we partner with to serve your every floral need. Click here for a detailed list of the Chicagoland areas we service with our own work.

Do you offer Corporate floral work / Corporate Discounts

Yes!  Our professional team would love to meet with your team to discuss your floral needs - whether it be flowers for your reception area of your office, flowers as gifts to welcome new employees, client gifts, corporate parties or holiday gifts.  We have a wide variety of suggestions that work beautifully for corporate flowers, as well as love to create a custom gift plan that fits the needs of your unique business.  Please call Zoe or email zoe@ashaddflorist.com to get the conversation going for your company!

How does same-day delivery work?

We work as a team to provide you with the highest quality floral arrangements, delivered in the most efficient ways possible. Orders placed by approximately 11am - 1pm CST may be eligible for same-day delivery - and even later for some delivery areas. Orders placed after 2 p.m of the recipient's US time zone may receive next day service. Please call with us at (312) 432-1800 with any questions about your specific order! Limited sunday deliveries may be available.
Special delivery requests are welcome and may incur an increase in delivery fee to fulfill the request.

What other add-on items are available to accompany my floral gift?

We provide a wide range of fun add-on products for your floral arrangement. Specialty messages are available on mylar balloons to share important sentiments like Get Well, Thank You, Congratulations, It's a Boy, It's a Girl, Happy Anniversary, I love you, Thinking of You, etc. Colored latex balloons are a lovely addition to your gift as well. We also provide a wide range of plush animals in several sizes and boxes of gourmet chocolates. Other ideas include cakes from Bombon Bakery, tarts from Bombon Bakery and gourmet baskets with fruit, sausage, cheese and/or candy.

How do I keep this blooming plant as beautiful as it was when it arrived?

Find all of our care and handling information for your plant here.

How do I keep this green plant as beautiful as it was when it arrived?

Find all of our care and handling information for your plant here.

How do I keep these fresh flowers beautiful for the longest enjoyment?

Find all of our care and handling information for your fresh flower arrangement here.

How do I contact customer service?

Click here to email us or for more contact information.

What is your substitution policy?

Fresh Flowers
It is our priority to always deliver your important gifts on time and as fresh as possible. Due to the nature of our business, several factors need to be taken into account with fresh product: seasonality and regional availability. Because of these important factors, sometimes it is necessary for us to make substitutions of equal or greater value. It is our priority to maintain the overall size, shape, style and color combo of the arrangement you have selected for your gift.

Single Stem Designs
When you have selected a single-stemmed arrangement (aka: all the flowers are the same type of flower in the bouquet - see Single Stem Designs under Flowers category), the type of flower will have priority over the color of the arrangement. For instance, if you have selected red Gerbera daisies and red is not available, we will choose another color of the Gerbera daisies for your arrangement - not a different type of flower.

Designs in a Basket
Sometimes we may deem it necessary to substitute a vase instead of a basket for an arrangement.

Green and Blooming Plants
For all plants, the containers used will be as close as possible to the container we show in our pictures. In regards to seasonal plants, if necessary, a similar plant may be substituted but will maintain similar look and feel - as well as care taking level. For specific plants, such as an orchid, we will attempt to match plant type but color may be substituted if necessary.

Substitutions for Special Occasions
We know how important your special occasions are - certainly those that fall on specific days such as birthdays, anniversaries, etc. Therefore if we are not able to get ahold of you via the phone and email information you provided us within the needed delivery time frame, we may choose to make a substitution of equal or greater value to ensure timeliness of your delivery if in fact the flowers or gift you have chosen is not available.

Gift Baskets
Our fruit and gourmet baskets are a fabulous gift. However, due to seasonality of the product in fruit baskets, substitutions of equal or greater value may be necessary. This policy stands also for our quality gourmet items. Also, we'll select the basket that best fits your gift and holds it with confidence and looks great.

Latex balloons are not always allowed in some hospitals. In which case we may substitute a mylar balloon for a latex balloon.

If you have any questions about our substitution policy, please don't hesitate to call us at (312)432-1800 or email us to info@ashaddflorist.com during normal business hours.